ATM Fraud: Have you ever faced the situation that when you insert a debit card in an ATM where security guards are not deployed, your card Gets stuck in the machine? If your answer is yes then you are not alone. Thugs on two wheelers are roaming around such ATMs where security personnel are not deployed so that they can cheat debit card users. They are robbing such users of their hard earned money by cloning or changing their cards. By the time you come to know about the fraud with you, you have been cheated of thousands to lakhs of rupees.

) There are many gangs active in many parts of the country who commit fraud in the guise of helping those who enter the PIN in the ATM to withdraw money, but after withdrawing the money, the card gets stuck in the machine and The balance amount, phone number and other information starts appearing on the screen of the ATM. As soon as you feel that something is wrong with the machine, two or three people will enter and one of them will start talking to you while the other will replace your card with another card. After this, they will be champat and then after some time the message of withdrawal of money will come on your registered mobile number. By the time the panicked customer approaches the bank to get the card closed, he will find that a few more thousand rupees have been debited from the account.

Card closure is also a tedious process in itself as banks do not have a dedicated line or team to deal with such issues. Till the time the exercise of blocking the card continues, several thousand more rupees would have been withdrawn from the account. Desperate card holders are reminded that- RBI says… This is a frequently seen advertisement on electronic, digital or print medium.

After the advice of RBI you will approach your branch and file a case in cyber crime branch thinking that they will help you to get your money back. However, the bank gives the same hackneyed answer that your PIN must have been tampered with and hence the money cannot be refunded to you. Similarly cyber crime branch will not have time for your case because, they have long list of such cases.

What do RBI figures say

According to the Reserve Bank of India (RBI) data, – Card/Internet ATM/Debit Card, Credit Card and Internet Banking Frauds 45,638 events took place which led to Crores of rupees were defrauded. There are some customers with whom such incidents happened and they shared their experiences. For example, a senior journalist’s card was changed at one such ATM in Delhi. He called the helpline to get the card closed, but the customer care executive of the bank took time to close the stolen debit card. He showed the details of calling the helpline, but neither the concerned bank nor the RBI accepted it. On the same day a similar incident happened with a housewife in East Delhi.

ATM fraudPublished Date

Sun, Apr 30, 2023, 3: 39 PM IST