A Bengaluru man has been awarded damages from tour and travel website Goibibo after fighting the case in a consumer court for nearly three and a half years Received Rs. Actually, Satish Kumar P, a resident of MS Nagar, Bangalore, reached Andaman for the government job exam in the year 2023. , But when he reached his hotel he was told that the room booked through travel website Goibibo was not available. Instead of relying on luck, this Bengaluru man sued the firm in the city’s consumer court and got a refund for the poor service Won compensation of Rs.

Room not available even after booking

Let us tell you that Satish Kumar P, a resident of Bengaluru, had reached Port Blair in Andaman to appear for the examination for the post of Government Accountant. On September, 2023, Kumar had Goibibo through portal From 10 at Port Blair for September 789 Booked OYO room by paying Rs. On reaching the hotel, the staff said that their contract with the hospitality chain OYO Rooms had expired in early August, due to which there were no rooms available. After which the hotel staff also misbehaved with Satish Kumar P, about which Kumar complained about this incident to the local police.

The consumer has been mentally harassed

This incident caused severe mental anguish to Kumar and he had to book a room in another hotel and appear in the examination. With no help from OYO and Goibibo’s customer care in the meantime, Kumar returned to Bengaluru and October , filed a complaint against both the parties before the Urban District Consumer Disputes Redressal Commission, Bangalore, alleging poor service.

Goibibo’s plea did not work

During the arguments in this case, the counsel for the complainant presented his case while the counsel for OYO and Goibibo appeared and sought dismissal of the case as false. OYO’s lawyer said that the contract between his firm and the hotel expires on August 3, went and no bookings were accepted thereafter, Goibibo’s representative argued that Kumar was not allowed to make further bookings Full refund was offered, which he accepted, apart from a bonus of Rs.

Consumer Forum ruled in favor of the consumer

The Bengaluru Consumer Forum examined the matter for over three years after hearing arguments from both sides and concluded that Goibibo was at fault in booking the room for the customer even though OYO Rooms had terminated the contract , This had put a genuine customer in trouble, who had gone to Port Blair to appear for the exam to pursue a career in a government job. The court, while giving its verdict in this matter, said that due to the shortcomings in its service to Goibibo 15, will have to pay a compensation of thousand rupees, along with the consumer will be mentally ill. to harass , thousand rupees and as court cost , Rs.

BengaluruGoibibo24110Published Date

Wed, Feb 8, 2023, 8: 02 PM IST